Hello. My name is Scott.
I am a collaborative human-centered designer with a passion for creating desirable, intuitive, and accessible experiences.
Selected Work
Here are a few selections of my work. If your are interested, please contact me and I will be happy to show you more.
Partner Hub
Starbucks | Website
Designing for Task-Focused Simplicity
Designed Starbucks' primary employee platform from the ground up, transforming an existing complex, difficult-to-navigate experience into a task-focused hub optimized for speed and clarity. The redesign improved usability by 32%, increased partner approval by 48%, and achieved 100% task completion on key workflows.
Partner Hub
Starbucks | Website
From Information Overload to Task-Focused Simplicity
Designed Starbucks' primary employee platform from the ground up, transforming an existing complex, difficult-to-navigate experience into a task-focused hub optimized for speed and clarity. The redesign improved usability by 32%, increased partner approval by 48%, and achieved 100% task completion on key workflows.
Playbuilder
Starbucks | iPad App
Transforming Staffing Decisions with Drag-and-Drop Simplicity
Transformed Starbucks' workforce deployment app from a slow, multi-step staffing workflow into an intuitive drag-and-drop experience. The solution increased adoption, accelerated staffing changes, and improved the efficiency of real-time store operations.
Playbuilder
Starbucks | iPad App
Transforming Staffing Decisions with Drag-and-Drop Simplicity
Transformed Starbucks' workforce deployment app from a slow, multi-step staffing workflow into an intuitive drag-and-drop experience. The solution increased adoption, accelerated staffing changes, and improved the efficiency of real-time store operations.
Microsoft Managed Desktop
Microsoft | Web App
Designing Clarity for Enterprise-Scale Onboarding
Designed an enterprise readiness platform that helps IT administrators validate device, network, and cloud configurations before onboarding. The solution streamlined complex assessment workflows, reduced manual effort, and enabled faster customer readiness completion.
Microsoft Managed Desktop
Starbucks | Web App
Designing Clarity for Enterprise-Scale Onboarding
Designed an enterprise readiness platform that helps IT administrators validate device, network, and cloud configurations before onboarding. The solution streamlined complex assessment workflows, reduced manual effort, and enabled faster customer readiness completion.
Experience & Education
Product Design Experience
Starbucks
Senior Product Designer
2021 - Present
End-to-end design for cross-platform experiences spanning identity, personalization, accessibility, design systems, and AI-enabled experiences
FINRA
User Experience Designer (contract)
2020 - 2021
Created enterprise regulatory platforms supporting complex workflows, high-value user journeys, and data-driven decision making
Microsoft
User Interface Designer (Contract)
2020
Created web apps for Microsoft Intune, enabling IT teams to assess cloud, network, and device health intuitively
Digital Control Inc.
User Experience Designer III
2019 - 2020
Crafted cross-platform (Web, Mobile, Embedded) digital products for high-precision field operations, improving workflows and task efficiency.
Education
Master of Science
Human-Centered Design and Engineering
University of Washington
2018
Certificate
User-Centered Design
University of Washington
2014
Bachelor of Science
Computer Science
Central Washington University
2004
Software Development Experience
I was a Software Developer for over 13 years building full-stack applications before I became a designer. I created applications, relational databases, search systems, and data visualization dashboards for government, healthcare, e-commerce, and hardware-driven enterprise teams.
Contact me to see my list of experience.
Processs
I follow a collaborative user-centered approach that creates desirable, viable and feasible experiences.
Design
Employ user-centered design to create engaging enterprise cross-platform products that empower users.
Research
Continuously obtain a deep understanding of users through observations, interviews, surveys, and various research techniques.
Collaborate
Work with departments across the organization to get input and buy-in on design.
Test
Lead and perform usability testing to get continuous feedback early and often.
Journey
I have a background in computer science and design that has lead me to where I am today. My journey that has helped me excel as an effective collaborator with development teams, stakeholders, and product management.
Product Design
I have been doing Product Design ever since. I am constantly pushing myself to learn, advocate for users, and make engaging products.
Human Centered Design and Engineering
I earned my HCDE Master’s Degree from the University of Washington and moved into a full-time product design roles.
User-Centered Design
I decided to take an official step forward with product design by earning my User-Centered Design Certificate at the University of Washington.
Software Development
I was a software developer for over 10 years. Here I learned that I had a talent and passion for crafting user experiences in addition to just building them.
Computer Science
I earned my Computer Science degree in 2004. It started with a love of computers, creating products, and problem solving.